Catalog Search Results
Pub. Date
2009.
Language
English
Description
In today's day and age, every caller likes to feel that they are dealing with a highly skilled and professional organisation.. In essentially every organisastion, the telephone is the first point of contact with the customer. How well we communicate on the telephone is crucial to the impression we leave with those customers and can ultimately affect whether they wish to do business with us.. Produced in Australia, this 12 part telephone skills video...
Pub. Date
2014.
Edition
Second edition.
Language
English
Description
Has your organization lost trust in its leaders? Precisely when organizations need employee involvement, trust levels are low and people are disengaged. What can managers and team leaders do to regain trust? This video provides realistic methods for rebuilding trust and gaining employee involvement. "Leadership: Whats Trust Got To Do With It?" tells the story of a team leader who realizes that he cannot lead his team without first gaining their trust....
Pub. Date
2016.
Language
English
Description
Susan Packard's three keys to great leadership: leaders are connected, leaders keep their organizations fresh, and leaders show courage. Easier said than done? Sharing lessons learned from failures as well as successes, Packard describes how to stay connected to customers and colleagues, always remembering that connections are reciprocal. She explains how innovation maintains your freshness while keeping your team motivated and engaged. And she details...
5) Himalaya
Pub. Date
2014.
Language
Tibetan
Description
Academy Award nominated movie filmed over seven months in the forbidding Dolpo region of Nepal, Himalaya tells the story of a generational struggle for the leadership of a tiny mountain village between its proud old chief and a headstrong young caravanner.
Pub. Date
2014.
Language
English
Description
Key topics: Leaders, Managers, Autocratic managers, Democratic managers, Laissez-Faire managers, Paternalistic managers, Theory X and Y managers. What's the difference between a leader and a manager? What kinds of managers are there? What are the problems of managing in the real world?
Pub. Date
2010.
Language
English
Description
Now that you've learned how to overcome obstacles and prepare, it's time to learn the essential elements of actually giving a speech. Here, Professor Hale uses famous historical figures, including Gandhi and President Kennedy, as models for how to deliver your speech to - and connect with - specific audiences.
Pub. Date
2020.
Language
English
Description
Many people look to their work for a sense of fulfillment and meaning. But meaning doesn't come from the specific task performed; it is derived from an individual's understanding of the task's purpose. Explore the many ways to help employees understand how their work and the company's collective activities serve colleagues, customers, and community.
Pub. Date
2023.
Language
English
Description
There's no shortage of information for aspiring founders on how to start, fundraise for, and grow your company, but why aren't more women getting funded and growing companies? This talk with Jory Des Jardins -- co-founder of BlogHer and Global Head of Community at ConsenSys -- delves into the fundamental areas where female founders tend to do things differently than their male counterparts: * Women founders prioritize solving problems over cool new...
10) Owning the Space
Pub. Date
2023.
Language
English
Description
María Teresa Kumar shows you how to build your confidence as a speaker and prepare for public speaking. This talk is facilitated by author, activist, and strategist Rinku Sen as part of the Women's Leadership Online Summit produced by Berrett-Koehler Publishers.
Pub. Date
2010.
Language
English
Description
Logic should always guide the sequence of your thoughts, whether you're giving a sermon, a corporate report, or a birthday toast. Discover how to avoid digressions, offensive statements, contrarian views, and other pitfalls that may disrupt the logic of your speech, with examples from Susan B. Anthony, John Stuart Mill, and Chief Joseph.
Pub. Date
2020.
Language
English
Description
How do you define good leadership during times of uncertainty? President and Founder of Berkana Institute Margaret Wheatley explores the answer and shares her thoughts on what lies ahead and how we can contribute to the alleviation of suffering, and embodying the best human qualities so that people do not forget that all humans possess these, especially themselves. This talk is facilitated by Berrett-Koehler CEO and CFO David Marshall as part of the...
Pub. Date
2020.
Language
English
Description
Leaders make the future, but we have to implement our vision in strategic ways. In this session, you'll hear from leading futurist Bob Johansen on: * The basics of how to develop strategic foresight and thinking with an eye for the future * The mindset every leader needs for thriving in the future * How to create greater clarity for people amid a crisis rooted in fear * Practical tools for implementing full-spectrum thinking into your everyday decisions...
Pub. Date
2020.
Language
English
Description
With the acceleration of change, leaders have the opportunity to shape the future as it emerges. In this presentation from Otto Scharmer -- Senior Lecturer at the MIT Management Sloan School and Co-founder of the Presencing Institute -- the audience will learn: * Principles and practices of awareness-based systems change * The transformation of human consciousness as a way to transform systems of capitalism, education, and democracy * How to learn...
16) Make It a Story
Pub. Date
2010.
Language
English
Description
Turn now to a series of lectures on composing effective speeches. Here, investigate the benefits of organizing information into a story to give your details weight and vividness. One powerful example of this concept at work: Marie Curie using storytelling to explain the complexities of radium - and to make them memorable.
Pub. Date
2020.
Language
English
Description
The best leaders know that they have to serve their people first. In this session, world-renowned servant leaders Drs. Ken and Margie Blanchard share their insights on: * The four-step approach to developing the mindset and skillset of servant leaders * Why we need to address ego * How to connect authentically with others * Developing the skills to meet people where they are * How to turn good intentions into daily habits This talk is facilitated...
Pub. Date
2010.
Language
English
Description
Sometimes, you may find yourself speaking before an audience who needs to be persuaded about your point of view. Discover invaluable tips for swaying emotions and opinions by appealing to sentiments, repeating facts, and using props - just like Mark Antony does in his unforgettable speech from William Shakespeare's Julius Caesar.
Pub. Date
2023.
Language
English
Description
There has been endless discussion about getting more women into leadership positions. This talk from C-suite marketing expert Tara O'Sullivan is a level set about where we are and a broader discussion about where we need to be and how to get there. And spoiler alert: we need to include the white males. You will learn: * Top 10 things we can do for women today - all of us! * The board issue for women * How AI is going to impact women's jobs and what...
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