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Author
Language
English
Formats
Description
Discover your purpose and amplify your impact with author Natalie R. Williams' CORE Method. Through themes of clarity, optimization, reflection, and execution, learn how to deliver purpose-driven results.
Introducing The CORE Method-a groundbreaking framework designed to ignite your purpose, unleash your potential, and lead you to a life of fulfillment and success. Based on four transformative principles: Clarity, Optimization, Reflection, and Execution,...
Pub. Date
2023.
Language
English
Description
Learn why apathy exists in the workplace. We'll learn how to deal with apathy in the workplace and how employees can overcome apathy. We all have the right not to know or not to care - but there is a price for being uninformed and disengaged. Accidents often occur when people don't care, simply go through the motions or are detached, unfocused and have a defeatist attitude. Apathetic coworkers want to hide under the radar. Fortunately, there are ways...
4) Business Management & HR Training: Episode 1,Business Management & HR Training Adapting to Change
Pub. Date
2023.
Language
English
Description
We all wish for things to be better and more effective yet often dread, if not fear, the steps for improvement and our current routine. By learning to accept that change is natural, we can begin to adapt more quickly. Keep in mind you do not have to like the change but you do have to find a way to cope without fear of failure, fear of success, fear of rejection, fear of criticism, and fear of the unknown. We will learn how to confront our resistance...
5) Business Management & HR Training: Episode 3,Business Management & HR Training Compassion Fatigue
Pub. Date
2023.
Language
English
Description
Compassion Fatigue is a combination of physical, emotional, and spiritual depletion associated with caring for people in significant pain and physical distress. We are proud of the professionals and the volunteers that follow their passion to help the lives of others. We appreciate their serviced and depend on their expertise. And with such responsibility comes rewards for caring and a cost for caring. Caring too much can hurt. We often forget that...
Pub. Date
2023.
Language
English
Description
We all know the term Intelligence Quotient better known as IQ, but there is also Emotional Intelligence which is another kind of smart which effects 58% of your performance, your physical health, your mental health and your relationships. In fact, people with average IQs outperform those with the highest IQs 70% of the time. It is the art of self-awareness, correctly identifying and managing emotions and tendencies to remain calm under pressure and...
Pub. Date
2023.
Language
English
Description
We all wish for businesses to be healthy and sustainable and companies are under constant pressure to grow. Each day business owners can spend their time maintaining systems and using Strategic Thinking (business analysis, strategizing and planning). Planning the future of your company in an organized manner is essential to its expansion and increased revenue. Unfortunately, many owners and managers get caught up in the spinning wheel of everyday...
Pub. Date
2023.
Language
English
Description
The average American works 9.2 hours a day. Though American work laws require all full-time employees to take a lunch break - only 1 in 3 workers actually take a lunch break. The remaining 2 in 3 eat at their desks and do not take short breaks. In fact, coworkers are often hesitant to even take a break if their manager does not. Taking breaks may reduce headaches, eyestrain, and lower back pain. Schedule your breaks and make them a habit. We will...
Pub. Date
2023.
Language
English
Description
When we are hurt, it's a natural response to return the hurt. And our reasons may be logical but none justify retaliation. When plotting to hurt another, we are consumed with immature beliefs and reactions instead of sound judgment. Revenge is a primal need for self-defense. The goal of revenge is to rid one of shame and humliation, and restore power and pride. You want satisfaction and justice in the present. You want reassurance it won't happen...
10) Business Management & HR Training: Episode 21,Business Management & HR Training Mentoring Veterans
Pub. Date
2023.
Language
English
Description
The military is known as the nation's biggest group of international ambassadors. Brave, dedicated, and well-trained, they serve our nation well: natural disaster relief, food and humanitarian relief, rescue operations, and medical assistance in impoverished areas. Once their service is complete, they return home eager to use their skills in the private sector. However, sometimes they need help adjusting to the civilian workplace culture. Thus the...
Pub. Date
2023.
Language
English
Description
Learn how to prepare your mindset before taking a call. We will learn good phone techniques and the key to great customer service. Every person that walks into your store, contacts you by phone or online is entitled to your respect, your assistance and your attention, yet 89% of shoppers have stopped buying from an online store after they experienced poor customer service. This a lost opportunity because great customer service translates into more...
Pub. Date
2023.
Language
English
Description
We will learn if a great worker is born or made. We will learn the qualities of a great manager. We will learn the qualities of a great employee. Good employees are important in any business. When looking to add staff to your workplace, though knowledge is an asset, it can be taught. Pay closer attention to character, personality, and attitude. What is essential for an employee to achieve greatness is to have a great sense of personal secuity, an...
Pub. Date
2023.
Language
English
Description
Common sense is the ability to think and behave in a reasonable way; to make a decision based on a simple perception of tghe situation or the facts. We all have an impact on business - either as a customer or worker. More than 13 million working days are lost every year due to stress-related causes costing U.S. employers approximately $300 billion annually. Seven out of ten Americans think that civility has eroded. Perhaps it is time for customers...
Pub. Date
2023.
Language
English
Description
In this program we'll learn how the leader converts decisions into answers and plans. Meetings reflect the openness, dynamics, and self-image of the organization. It is where collective ideas transform into great projects. It is imperative that every employee knows the components of a successful meeting. If you try these suggestions, your next meeting may well be even more powerful and productive. We will learn how the team leader creates an organized...
Pub. Date
2023.
Language
English
Description
The best way to handle a difficult customer is to put the word "difficult" in perspective. A customer perceived as difficult may be more in the eyes of the customer service representative or company than the customer. Customers react to stress and disappointment in a variety of ways. They need someone with who they can vent, someone who will provide a quick resolution. Businesses who understand how to handle difficult customers can reap huge rewards....
Pub. Date
2023.
Language
English
Description
In the U.S. alone, 11 million formal business meetings occur every day. Managers attend more than 60 meetings per month and 37% of employee time is spent in meetings. This program gives solutions to reduce unnecessary meeting time, boost morale and productivity and create meaningful and motivated company meetings. We'll learn why meetings are often counterproductive and the components of a successful meeting.
Pub. Date
2023.
Language
English
Description
No matter what vehicle it uses, negativity is damaging to the workplace. It may be found in gossip, attitude and general communication. Negativity can lead to distrust within a team and a decrease in employee engagement. It saps energy and diverts attention from productivity and performance. We'll learn why an employee may act in a negative manner and how to recognize common behavior issues. It teaches how to create a positive attitude and how leaders...
Pub. Date
2023.
Language
English
Description
Learn how lying adversely affects the workplace, how liars distort information and the cues and clues to spot an employee being dishonest. Deception. Businesses lose about 5% of its revenue due to fraud each year which is 3.5 trillion worldwide. From fraud and theft to leaks and embezzlement, deception ruins innovationb, damages teams, and destroys reputations. Manipulation, disinformation, and histrionics have no place in the workplace. Train yourself...
Pub. Date
2023.
Language
English
Description
Land an Interview! The key to a successful interview is preparation. The one aspect that will ensure an impressive interview is preparation, preparation, preparation. If your compelling resume and cover letter landed you an interview, it's time to prepare for the actual interview and there is no better way than to anticipate and prepare for the questions. This program teaches the importance of researching a company and how to anticipate and prepare...
Pub. Date
2023.
Language
English
Description
The term call center was first published by the Oxford English dictionary in 1983. It is not just a department, it is a reflection of the company. And everyone in the company must agree they need customers. If you work for pay, the customer guarantees your paycheck. A company wishing to excel should know the best strategy to increase profits is to provide great customer service through phone and email support, web forms, chat rooms, and social media....
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